Privacy Policy

This Privacy Policy explains how Zerivo Systems (“Zerivo”, “we”, “us” or “our”) collects, uses and protects personal information when you visit our website or use the Zerivo service. We are committed to handling your information responsibly and in line with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Zerivo Systems operates the Zerivo service and this website under the trading name “Zerivo Systems”. We are the data controller responsible for the personal information we process.

Zerivo Systems
Email: contact@Zerivosystems.net
Privacy enquiries: contact@Zerivosystems.net

We may collect and process the following categories of information:

• Information you provide to us — such as your name, email address, business name and any details you share when contacting us, registering an interest or setting up the Zerivo service.
• Information about your business — such as services, opening hours, pricing, frequently asked questions and communication preferences, which you provide so we can configure your AI Representative.
• Technical and usage information — such as your IP address, browser type, device information and how you interact with our website.
• Information collected through cookies and similar technologies — see our Cookie Policy for details.

We use personal information for the following purposes:

• To provide, configure and support the Zerivo service around your business.
• To respond to your enquiries and requests.
• To communicate with you about your use of Zerivo, including onboarding and support.
• To improve our website, service and customer experience.
• To maintain the security and integrity of our systems.
• To comply with our legal obligations.

Where the UK GDPR applies, we rely on the following lawful bases: your consent; the performance of a contract or steps taken at your request before a contract; our legitimate interests in operating and improving our business; and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time.

We do not sell your personal information. We may share it with trusted service providers who process information on our behalf — for example hosting, analytics and payment processing providers — and only where necessary to deliver the service. We may also disclose information where required by law or to protect our rights and the safety of others.

Some of the service providers we use may process information outside the United Kingdom. Where this happens, we take steps to ensure appropriate safeguards are in place to protect your information in line with UK data protection law.

We keep personal information only for as long as is necessary for the purposes set out in this policy or as required by law. When information is no longer needed, we remove it or anonymise it.

Depending on your circumstances, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Restrict or object to certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing relies on it.

To exercise any of these rights, contact us at contact@Zerivosystems.net. We will respond in line with applicable law.

We use cookies and similar technologies on our website. For details of the cookies we use and how to manage them, please read our Cookie Policy.

We take appropriate technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Zerivo is intended for businesses and is not directed at individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent version.

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at contact@Zerivosystems.net.